Refund policy
Return Policy
We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with original packaging and proof of purchase. Returns are only accepted on non-custom items.
To start a return, contact us at info@kmcfabrication.com. Do not send items back without approval. Returns sent without prior authorization will not be accepted.
Buyers are responsible for return shipping costs. We recommend using a trackable shipping method. Returns should be sent to the following address:
6164 Wooster Pike
Medina, OH 44256
All returns are subject to a 20% restocking fee.
Non-Returnable Items
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Custom or made-to-order products
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Sale items
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Gift cards
These items cannot be returned or refunded.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us right away at info@kmcfabrication.com so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it may take time for your bank or credit card provider to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@kmcfabrication.com.